Privacy Policy

Information We Collect

Information You Provide

When you fill out our contact or inquiry form, we collect the following information to respond to your request:

• Name — to address you personally.
• Email address — to reply to your inquiry.
• Phone number (optional) — for direct communication.
• Service selected — to understand your interest.
• Project details or message — to understand your requirements.

Submitting the contact form redirects you to WhatsApp with your message pre-filled. Contact form submissions are not permanently stored on our servers.

Information Collected Automatically

Our website uses an essential session cookie required for basic website functionality. This cookie expires after 120 minutes of inactivity and is used only for website functionality — not for advertising, analytics, or tracking.

Technical server or security logs may process limited connection information (such as IP addresses) where necessary for website operation, security, or troubleshooting.

How We Use Your Information

We use the information you provide solely to:

• Respond to your inquiries and provide requested services.
• Communicate with you about your project or service request.
• Send you a quotation or project proposal if requested.
• Carry out our CCTV installation, security system, or software development services.

We do not use your information for marketing, advertising, profiling, or automated decision-making. We do not sell, rent, or trade your personal data.

Cookies and Tracking

Our website uses only essential session cookies required for the website to function properly. These cookies maintain your browsing session and support core features such as access verification for restricted tools.

Session cookies are temporary and expire automatically after 120 minutes of inactivity. They are not used for advertising, analytics, or tracking purposes.

Browser Local Storage: Our quotation builder tool temporarily stores draft information (item names, quantities, and prices) in your browser's local storage. This data stays entirely on your device and is never sent to our servers.

We do not use any third-party cookies, analytics cookies, advertising cookies, or tracking pixels.

Quotation Builder

Our website includes a quotation builder tool that allows authorized users to create and export estimated or final quotations for CCTV and security system installations.

Access to this tool requires authorized verification. The quotation builder is not available to the general public without proper authorization.

Quotation data you enter is stored temporarily in your browser's local storage as a draft. This data does not leave your device unless you choose to export a PDF.

CCTV and Security Services

Apex Solutionz provides CCTV camera installation, security system design, and surveillance solution services:

• Installation: We act as an installation and configuration service provider. Equipment is installed at the customer's premises and operated under the customer's ownership.
• Footage: CCTV footage is stored on the customer's own equipment. We do not automatically access or store footage unless engaged for maintenance or support.
• Remote access: Technicians may temporarily access systems for configuration or troubleshooting with the customer's knowledge.
• Customer responsibility: Customers are responsible for managing their own footage and compliance with applicable surveillance laws.

Software Development Services

When customers engage us for custom software development, we may collect and process information necessary to deliver the agreed project:

• Project requirements and specifications.
• Contact information for project communication.
• Technical configuration details for development or deployment.
• Support and inquiry information related to delivered software.

Details are typically agreed upon before work begins and handled in accordance with this Privacy Policy.

Third-Party Services

Our website interacts with the following third-party services:

We do not use Google Analytics, Facebook Pixel, Microsoft Clarity, Hotjar, reCAPTCHA, Google Maps embeds, or any other tracking services. Some software pages embed optional YouTube demo videos (served from youtube-nocookie.com in privacy-enhanced mode); when you play one, that interaction is governed by Google's Privacy Policy.

Third-Party Links

Our website may contain links to third-party websites or services, such as social media platforms, WhatsApp, or other external resources. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policy of any third-party site you visit.

Data Sharing

Apex Solutionz does not sell, rent, or trade your personal information. Your data is shared only in the following limited circumstances:

• WhatsApp/Meta — when you use the contact form.
• Service providers — trusted providers who assist in operating our website or delivering services.
• Legal requirements — if required by law, court order, or government regulation.
• Business transfer — in the event of a merger, acquisition, or sale of assets.

Data Retention

• Contact inquiries: Not permanently stored on our servers. Redirected to WhatsApp, governed by their privacy policy.
• Session data: Automatically deleted after 120 minutes of inactivity.
• Quotation drafts: Stored in your browser until you clear data or export a PDF. Not transmitted to our servers.
• Project data: Retained for the duration of the service relationship and as necessary to fulfill contractual obligations.

Data Security

We take reasonable technical and organizational measures to protect your information:

• Secure transmission of data over the internet.
• Protection of forms through security tokens.
• Secure session handling with automatic expiration.
• Input validation and sanitization on all form fields.
• Access restrictions on administrative features.
• Rate limiting and brute-force protection on sensitive verification points.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

Your Privacy Rights

Depending on your location and applicable law, you may have the following rights:

• Access — request a copy of the personal data we hold about you.
• Correction — request correction of inaccurate data.
• Deletion — request deletion of your personal data.
• Objection or restriction — object to or restrict processing of your data.
• Withdrawal of consent — withdraw consent at any time.

Since contact form submissions are redirected to WhatsApp, requests regarding data processed through WhatsApp should be directed to WhatsApp/Meta.

Children's Privacy

Our website and services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

International Data Transfers

Our website is operated from Pakistan. When you use the contact form and are redirected to WhatsApp, your data may be processed by Meta Platforms, Inc. in countries outside Pakistan. This transfer is governed by WhatsApp's own data processing terms and privacy policy.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top indicates when the policy was last revised. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact Us

For any questions, concerns, or requests regarding this Privacy Policy: